Complaints Policy 

Garnell Technologies is committed to providing excellent service however, sometimes things can go wrong. This policy statement sets out how to make a complaint if you are unhappy with any aspect of our service.

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In the first instance please contact us either by phone, on 01707 321600, or by email to alison.hull@garnell.com or alternatively, in writing to us at:

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Alison Hull

PA to Managing Director

Garnell Technologies Ltd

Arundel House

Brownfields

Welwyn Garden City

Hertfordshire

AL7 1AY

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We are committed to:

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▪ Dealing with your complaint in a thorough, fair and prompt fashion

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▪ Your complaint will be investigated impartially and independently as all complaints are handled through the Managing Director’s office.

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▪ If we are unable to resolve your complaint promptly once escalated, we will acknowledge your complaint in writing and advise you of the name, position and contact details of the person responsible for investigating it. We will aim to resolve your complaint as promptly as possible.